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Frequently Asked Questions

Does Bios Comprehensive Medicine bill insurance?

BCM does not bill insurance, but we do accept HSA (Health Savings Account) and FSA (Flexible Spending Accounts) cards for payment for visits, specialty testing and supplements. We also accept all major credit and debit cards (including American Express and Discover). For your convenience, we can prepare a “super bill” for each appointment, which is a form that includes diagnostic and visit codes that may be submitted by you to your insurance company to seek possible reimbursement. Read more about insurance here.

Does Dr. Graham see patients who don't live in Arizona or California?

Per state laws, Dr. Graham only sees patients who have a residence in Arizona or California. If you live out of the state and are looking for a local Naturopathic Doctor, please visit


What is a Naturopathic Doctor?


A Naturopathic Doctor (ND) is educated and trained at an accredited 4-year Naturopathic Medical School after receiving a 4-year Bachelor of Science degree and must pass a national board exam. Just like MDs (Medical Doctors) and DOs (Osteopathic Doctors), NMDs must complete continuing medical education annually and hold medical licenses. Naturopathic Doctors can order lab tests and imaging, diagnose and treat acute and chronic health problems, prescribe prescription certain medications and have a diverse knowledge of natural therapies and nutrition. The main goal of Naturopathic medicine is to find and treat the cause of illness by stimulating the body to heal on its own. Learn more about NDs here


Can Dr. Graham be my Primary Care Doctor?

Yes! In Arizona, Naturopathic Doctors are considered Primary Care Providers (PCP) and can order any routine lab tests, refill medications and perform physicals. Dr. Graham has many patients who consider her their PCP. However, keep in mind that government plans do not cover Naturopathic Medical Doctors as prescribing physicians and will not cover any labs or imaging ordered by Naturopathic Medical Doctors. This includes but is not limited to Medicare, Medicaid and AHCCCS (Arizona Health Care Cost Containment System). Dr. Graham still can order cash-pay labs and provide supportive care for these patients. If you do not have health insurance or are currently using Medicare, Medicaid or AHCCCS, Dr. Graham can discuss affordable cash pay options for any required blood work or other laboratory testing that is recommended for your care. Please note that Dr. Graham is not considered a PCP in the state of California.


What should I do to prepare for my first appointment?

We encourage you to upload any lab results from the past 1-2 years to the Charm portal. If you do not have access to this, we can request records from your other providers at your visit. It is especially important that you take the time to fill out all your current medications and supplements on the online intake questionnaire before your New Patient visit. This will help reduce any delays in care at your visit. Dr. Graham can better address your concerns when she has all the necessary information to make decisions about your medical care. Our initial intake form is thorough, so please allow yourself adequate time to complete it so you have the best experience possible at the first visit. The comprehensive nature of the intake helps Dr. Graham learn about you and your health.


Does Dr. Graham see patients in office?

Currently Dr. Graham only sees patients via Telemedicine, These are video consults. All new patient visits and follow up visits are conducted using Telemedicine. Schedule your Telemedicine visit easily online here.

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