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Frequently Asked Questions

Does Bios Comprehensive Medicine bill insurance?

BCM does not bill insurance, but we do accept HSA (Health Savings Account) and FSA (Flexible Spending Accounts) cards for payment for visits, specialty testing and supplements. We also accept all major credit and debit cards (including American Express and Discover). Payment is due at the time of service. For your convenience, we can prepare a “super bill” for each appointment, which is a form that includes diagnostic and visit codes that may be submitted by you to your insurance company to seek possible reimbursement. Read more about insurance here.

Does Dr. Graham see patients who don't live in Arizona, California, or Colorado?

Per state laws, Dr. Graham only sees patients who have a residence in Arizona, California, or Colorado. If you live out of the state and are looking for a local Naturopathic Doctor, please visit


What is a Naturopathic Doctor?


A Naturopathic Doctor (ND) is educated and trained at an accredited 4-year Naturopathic Medical School after receiving a 4-year Bachelor of Science degree and must pass a national board exam. Just like MDs (Medical Doctors) and DOs (Osteopathic Doctors), NDs must complete continuing medical education annually and hold medical licenses in each state in which they see patients. Naturopathic Doctors can order lab tests and imaging, diagnose and treat acute and chronic health problems, prescribe prescription certain medications (In Arizona and California) and have a diverse knowledge of natural therapies and nutrition. The main goal of Naturopathic medicine is to find and treat the cause of illness by stimulating the body to heal on its own. Learn more about NDs here


Can Dr. Graham be my Primary Care Doctor?

Yes! In Arizona, Naturopathic Doctors are considered Primary Care Providers (PCPs) and can order any routine lab tests, refill medications and conduct exams. Dr. Graham has many patients who consider her their PCP. However, keep in mind that government plans do not cover Naturopathic Doctors as prescribing providers and will not cover any labs or imaging ordered by Naturopathic Doctors. This includes but is not limited to Medicare, Medicaid, Medi-Cal, Tricare, and AHCCCS (Arizona Health Care Cost Containment System). Dr. Graham still can order cash-pay labs and imaging, and provide supportive care for these patients. If you do not have health insurance or are currently using a state or government medical program. Dr. Graham can discuss affordable cash pay options for any required blood work, imaging, or other laboratory testing that is recommended for your care. Please note that Dr. Graham is not considered a Primary Care Provider in the state of California or Colorado.


What should I do to prepare for my first appointment?

We encourage you to upload any lab results from the past 1-2 years to the Charm portal under "Documents." If you do not have access to this, we can request records from your other providers at your visit. It is especially important that you take the time to fill out all your current medications and supplements on the online intake questionnaire before your New Patient Telemedicine visit. This will help reduce any delays in care at your visit. Dr. Graham can better address your concerns when she has all the necessary information to make decisions about your medical care. Our initial intake questionnaire is thorough, so please allow yourself adequate time to complete it so you have the best experience possible at the first visit. The comprehensive nature of the intake helps Dr. Graham learn about you and your health.


Does Dr. Graham see patients in office?

Currently, Dr. Graham only sees patients via Telemedicine (video visits) and phone visits. All new patient visits are conducted using Telemedicine only and cannot be done over the phone. Established patients may choose a Telemedicine or Phone visit for follow-ups. Schedule your Telemedicine visit easily online here.

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